Careers

Full Stack Developer

The full stack developer definition is “someone who can work on both the back-end and front-end of systems.” This means that you can develop fully fledged platforms (with databases, servers and clients) which don’t need other applications to function.

Job Brief

Responsibilities

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of mobile applications through appealing visual design
• Design analytics dashboards with cloud integration
• Develop, manage and maintain third-party API integrations
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

Requirements

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with JSON databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Familiarity with machine learning, AI and NLU applications and design
• Voice technology and Amazon Alexa/Google Assistant platforms
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Mathematics, Statistics or relevant field

Dev Ops Engineer

Are you a passionate DevOps Engineer with deep technical know-how and hands-on experience implementing various practices and tools in the DevOps toolchain? Are you interested in promoting the DevOps culture and be part of a team of innovators?

At VoiceStar.ai, we are changing the world through our VoiceTech solutions! Want to be a part of it? If you are about solving exciting problems and shaping the future of Restaurant/Hospitality technology, we would love to talk with you.

We are a leading VoiceTech innovator and pioneering SaaS for the broader foodservice industry. Our vision to power the voice layer for the restaurant industry using deep domain expertise and a successful background in restaurant operations.

Qualifications

Basic Qualifications

• Minimum of 5 years of experience designing and implementing continuous delivery and/or DevOps solutions or architecture patterns
• Minimum of 5 years of experience with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using tools like Jenkins, Git, Puppet, Chef, Maven, Ant, Ivy, UrbanCode, and Docker, among others
• Minimum of 5 years of experience with approaches and tooling for automated build, delivery, and release of software
• Minimum of 2 year of experience working in an Agile delivery environment
• Bachelor’s degree or equivalent (minimum 10 years’ work experience)

Preferred Qualifications

• Experience in project or program management
• Experience in defining and managing the roadmap for implementation of DevOps in an established B2B environment
• Experience working in a structured environment, including use of structured methods, approaches, and modern development tools
• Experience with technical architecture – that is, the design and delivery of IT systems for a broad range of clients

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at VoiceStar.ai has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement 
VoiceStar.ai is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Location

Dallas, Texas

Customer Success Manager

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

This can be a remote position for the right candidate.

Customer Success Manager Responsibilities:

• Develop and manage client engagement and on-boarding.
• Improve onboarding processes.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for prospective customers.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Customer Success Manager Requirements

• Communications or Marketing Degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Foodservice experience a big plus.

Account Manager – Sales

We are searching for experienced sales candidates who are proactive and passionate about the foodservice and hospitality industries and VoiceStar’s ground breaking voice technology products and the clients we serve. Account Managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the best voice products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

This can be a remote position for the right candidate.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain our voice products value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Account Manager Requirements:

• Bachelor’s degree in sales, communications, or related field. Or, equivalent experience.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Familiarity with modern software systems.
• Adaptability and strong problem solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.
• Foodservice and or hospitality experience in operations or marketing.

Product Manager

We are searching for an experienced product manager to help refine and manage our growing portfolio of voice-enabled product solutions for the foodservice and hospitality industries.

Product Manager Job Responsibilities

You will lead the development and refinement and ongoing iteration of StarBar products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies.

Product Manager Job Duties

• Determines customers’ needs and desires by specifying the research needed to obtain market information.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Assesses market competition by comparing the company’s product to competitors’ products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales director to develop product sales strategies.
• Assesses product market data by calling on customers with field salespeople and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
• Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
• Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
• Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Maintains product management staff by recruiting, selecting, orienting, and training employees.
• Maintains product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Product Manager Skills and Qualifications

Product Management, People Management, Understanding the Customer, knowledge of RestTech industry and restaurant operational requirements, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy.

Must have familiarity with modern cloud-based software and productivity tools. 

Marketing Manager

We are looking to hire a Marketing Manager who will be in charge of overseeing the promotion of our company’s brand and products. As a successful hire, you will be responsible for developing pricing strategies, identifying new customers, supporting lead generation efforts, and creating promotions with our advertising managers. You will also be tasked with developing budgets and expenditures, as well as R&D appropriations. You will have experience with conference and exhibitions, collateral development and management, social media and content marketing for a B2B software company. Finally, you will be in charge of developing and managing our company’s advertising and content marketing campaigns.

To be a successful hire, you will need prior experience with creating marketing campaigns and strategies, as well as online marketing and social media strategy. 

Marketing Manager Responsibilities:

• Developing a pricing strategy that maximizes profits and market share but considers customer satisfaction.
• Identifying new customers.
• Supporting sales and lead generation efforts.
• Creating promotions with advertising managers.
• Understanding and developing budgets, including expenditures, research and development appropriations, return-on-investment and profit-loss projections.
• Compiling lists describing our organization’s offerings.
• Developing and managing advertising campaigns.
• Organizing company conferences, trade shows, and major events.
• Building brand awareness and positioning.
• Evaluating and maintaining a marketing strategy.
• Directing, planning and coordinating marketing efforts.
• Communicating the marketing plan.
• Developing each marketing campaign from start to finish.
• Researching demand for the organization’s products and services.
• Evaluating competitors.
• Handling social media, public relation efforts, and content marketing.

Marketing Manager Requirements:

• Bachelor degree or master degree in marketing, business administration,
• Experience with creating a marketing campaign, marketing strategy, and marketing plan.
• Experience with B2B online marketing, including social media, and content marketing.
• Understanding of public relations.
• Advanced communication skills.
• Ability to quickly adapt to change.
• A background in foodservice or hospitality is a must. 

UI UX Designer Job Description 

We are looking for a dynamic UI/UX Designer who will be responsible for the user experience (UX) and user interface (UI) design of our various voice-enabled products. You will ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design.

The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.

UI UX Designer Responsibilities:

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

UI UX Designer Requirements:

• A Bachelor’s degree and a minimum of 5 years’ UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Familiarity with voice assistants, NLU and voice technology solutions.
• A passion for food, beverage and experience working in the foodservice or hospitality industry a big plus.

Inside Sales Representative Job Description 

We are looking for a smart, motivated and well-spoken Inside Sales Representative to join our sales team. The Inside Sales Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful as an Inside Sales Representative you should be able to build instant rapport and achieve customer satisfaction. A top Inside Sales Representative should also be very competitive and a good listener.

This may be a remote position for the right candidate.

Inside Sales Representative Responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Inside Sales Representative Requirements:

• High school diploma/GED or college degree preferred.
• Previous experience in an outbound sales or a related sales position preferred.
• Proficiency in Microsoft Office, Zoom, Slack and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Restaurant FOH experience required. 

Onboarding Agent Job Description 

We are looking for full and part-time, articulate, motivated and business minded team players to join our customer success team. Onboarding Agents are responsible for setting up and familiarizing new clients with VoiceINV™, the first-to-market voice inventory solution.

This may be a remote position for the right candidate.

Onboarding Agent Responsibilities:

• Communicating and making outbound calls to  clients, and following up as needed.
• Managing the setup and initial training for each new user.
• Keeping up with product and service information and updates.
• Explaining and demonstrating features of VoiceINV product and services.

Onboarding Agent Requirements:

• High school diploma/GED or college degree preferred.
• Previous experience in customer support, training, or project management preferred.
• Proficiency in Microsoft Office, especially Excel, Zoom, Slack and CRM software.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone skills.
• Exceptional customer service skills.
• Restaurant FOH, and or bartending experience experience required.